Questions, answered

Open the Fit Guide on any page, measure your underbust and your bust, and the calculator suggests your size. Each size on the product page also shows its US equivalent.

You can return your order within 30 days under our money-back guarantee and place a new order in the size you need. Please note that return shipping costs are your own responsibility.

Yes. Send your underbust and bust measurements in inches to support@loeve-lingerie.com and we will gladly help you choose the right size before you order.

Delivery usually takes 5 to 10 business days. During high-volume periods, slight delays may occur. Thank you for your patience while we make sure each order meets our standards.

No. Shipping is free on every order within the United States, with no minimum spend.

As soon as your order ships, you receive a confirmation email with a tracking link so you can follow your package.

Yes. Every order is sent in discreet packaging, so your personal purchase stays personal.

Orders are processed quickly and therefore cannot be modified or cancelled once placed. Please check your size and address carefully before completing your order.

Damage during transport is on us. There is no need to send the item back: simply email support@loeve-lingerie.com with your order number and photos of the package and the item, and we will make it right at no cost to you.

Your order is covered by our 30-day money-back guarantee. You can read all details in our refund policy.

1. Email support@loeve-lingerie.com with your order number and the item you want to return.

2. We reply with the return instructions and address. Please wait for these before sending anything back.

3. Pack the item securely and send it with a trackable shipping method.

4. Once your return has been received and checked, we process your refund to your original payment method.

Return shipping costs are always paid by the customer. We recommend a trackable shipping method, as we cannot be responsible for returns that are lost on the way to us. Items damaged during delivery are the exception: those are on us.

We do not offer direct exchanges. Simply return the item within 30 days and place a new order in the size you need.

Always follow the care label included with your piece. Fasten the hooks before washing and keep delicate fabrics away from rough surfaces to protect their shape.

Email support@loeve-lingerie.com or use our contact page. Our support team is available Monday to Friday and aims to respond within 1 to 3 business days.