Refund policy
30-day money-back guarantee
We want you to love what you choose. If you are not satisfied with your order, you can return it within 30 days of delivery for a refund of the item price, under the conditions below.
Conditions
For hygiene reasons, returned items must be unworn, unwashed and in their original condition, with all tags attached and any hygiene liner still in place. Items that do not meet these conditions cannot be refunded and may be sent back to you.
How to return an item
- Email support@loeve-lingerie.com within 30 days of delivery, with your order number and the item(s) you want to return.
- We reply with the return instructions and the return address. Please wait for these before sending anything back; returns sent without contacting us first cannot be processed.
- Pack the item(s) securely and send them with a trackable shipping method.
- Once your return has been received and checked, we refund the item price to your original payment method.
Return shipping costs
Return shipping costs are always paid by the customer and are not refunded. We recommend a trackable shipping method, as we cannot be held responsible for returns that are lost on the way to us.
Items damaged during delivery
Damage during transport is on us. If your order arrives damaged, you do not need to send it back. Email support@loeve-lingerie.com with your order number and photos of the package and the item, and we will make it right at no cost to you.
Exchanges
We do not offer direct exchanges. If you need a different size, return the item under this policy and place a new order in the size you need.
Order changes and cancellations
Orders are processed quickly and therefore cannot be modified or cancelled once placed.
Questions
Contact us at support@loeve-lingerie.com. Our support team is available Monday to Friday and aims to respond within 1 to 3 business days.
